Terms and conditions

If you have any suggestions or comments please email me here

Please note: because of the nature of screen printing, prints are often very slightly different from each other. The colours might not be 100% aligned, there might be a wobbly edge here or a thicker texture there. Also much of the paper I use is recycled and has noticeable fibres and varying texture. Bear in mind you’re buying a hand-crafted one-of-few rather than a factory-cloned one-of-legion. Know that I would never sell any print I wouldn’t be delighted to hang on my own wall; despite this, if you’re not happy with what you’ve bought then I do have a refund policy – read on!

Payment

At present I only post to the UK.

I accept payment through direct bank transfer, paypal, cheque or payment on collection (should you live in Cardiff and want to collect your print(s) yourself).

Paying via Paypal ensures your complete security.

You can choose to print the order details and you will be sent an order confirmation by email (please ensure you put your email address in correctly)

Prices include VAT at the current standard rate. A receipt will be emailed with all orders.

Delivery/Shipping

Goods are sent by either Royal Mail First Class or First Class registered (signature required).

UK shipping is FREE

PLEASE CHECK THE ADDRESS ON YOUR PAYPAL MATCHES THE DELIVERY ADDRESS YOU’VE SUBMITTED!

Couriers & Royal Mail often now work from your post code to manage deliveries. It is therefore very important to ensure that your delivery address is included in full and include the correct postcodes. This will help to enable swift and accurate delivery of your order.

I cannot accept any responsibility for any delay or loss where an incorrect address or post code is given. Should your parcel go missing because the address is incorrect in any way I’ll do my best to track it down but no refund will be given unless / until the parcel is returned to me by the courier as non-deliverable. I reserve the right to charge for any costs I incur from the delivery companies because of incorrect addressing.

Orders will be dispatched on average 2-5 days. Orders that are placed before 3pm on a weekday will often be sent out for delivery that day – but I cannot guarantee this!

If your order is urgent or required for a specific date (eg because it is a birthday gift) do email and let me know and I’ll do my utmost to post same-day. I can often post Next Day Guaranteed – get in touch and I’ll quote you for this.

Refunds

I must be notified of faulty or damaged goods within 7 days of receipt to enable me to replace goods or provide a credit.

I offer a money back guarantee on all goods. I am happy to exchange or credit for any goods you are not satisfied with (return postage is not refunded), if you return them in resaleable condition. A £4.00 restocking/admin charge will apply to larger orders. Returns must be adequately packaged, preferably in a carton, as I cannot credit for any goods damaged while being returned.

Packaging

As much as possible I dispatch orders in re-used, second hand jiffy-type-bags or boxes with largely recycled packaging materials etc. from in-coming orders received by me. If the packaging (envelopes etc) is new then it will be 100% recycled. Any packing tape is cellulose-based and compostable. Naturally much of the this packaging can be re-used, recycled or composted – please recycle it (after all that’s the raw material for your next order!).

Occasionally I’ll have to wrap something in plastic to prevent rain damage. Where this is the case I try to reuse stuff that’s been sent to me.

Privacy Policy

I am dedicated to my customers’ privacy and will not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used to track how people are using the site (for example, to let us know which products get the most views) so I can improve my services. Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Issue a unique identifier (e.g. customer login)

d. Monitor customer account status beyond that required for individual purchases

e. Only disclose information to third-parties for goods delivery purposes

 

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Placing an order with me implies acceptance of the terms above.